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FAQ / Knowledgebase
Before contacting us please review our Quick Help Guides and Tutorials as you may well find the answer you are looking for.

To view the Help Files, log in to your account and click on the 'Show Help' link at the top right of your screen.

Email Support Desk

Customer Telephone Support

02 9918 5590

Training and Support Service

newslettersOnline provides a free 1 hour telephone training session as part of your subscription setup fee. You are also urged to use our online resources to absorb product know-how in your own time and your own way.

Your subscription includes 15 professional template designs to get you started, or we can create a Custom Template Design to your specific requirements.
more info

Quick Start Service
Need a more personal touch? Or just too busy to get started on your own? Let us help. For an additional support fee, we will help you help you build your first email campaign. more info

 
 
 
Free Support Options Additional Support
 

newslettersOnline offers a wide variety of free technical support options for questions related to the use of our software.

User Guides - [client area]
Download a comprehensive user-guide and various help files from our Client Area. Also located via the 'Show Help' link at the top right of your screen once you log in to your account.
Hints and Tips Articles - [client area]
Learn to avoid making the common email marketing mistakes. Become an expert email marketer yourself by following our actionable tips and advice on everything from creating an effective subject line, to measuring your campaign results.

Telephone Customer Support
Get your software related questions answered for you on the phone. Monday - Friday, 9:00 AM - 5:00 PM AEST.
Tel: 02 9918 5590

 

Within these package prices, we are unable to offer free support with regards to the design and layout of your newsletter.

 
Additional Training & Support
is offered on a 'pay on demand' basis at AUD$90 per hour (15 minute minimum).
 

Please Note:
Time includes all time spent responding to your query.
Australian customers must add 10% for GST.